On the heels of a lawsuit accusing Uber of stealing trade secrets, the embattled company is now struggling to overcome revelations about its toxic workplace culture. CEO Travis Kalanick has taken a leave of absence, leaving a group of 14 senior executives in charge to figure out a new course. “At this stage of Uber’s development,” says PVMI director John Paul MacDuffie, “they need to be a different company.”
But reinventing the company culture and regaining trust won’t be easy, especially with operations spread across 570 cities. MacDuffie discusses Uber’s options and chances for success in a podcast for Knowledge@Wharton.